Terms & Conditions


Welcome to the official website of the RNAA, home of the Royal Norfolk Show. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern the RNAA’s relationship with you in relation to this website.

The terms “Royal Norfolk Agricultural Association”, “RNAA”, “us” or “we” refer to the owner of the website whose registered office is Norfolk Showground, Dereham Road, Norwich, Norfolk, NR5 0TT. The term “you” refers to the user or viewer of our website.  The use of this website and the purchase of items referred to in these terms and conditions is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. We may revise these terms of use at any time and should this happen this page will be altered to reflect the new terms and conditions.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We will not be liable if for any reason our site is unavailable at any time or for any period.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss arising out of your use of or reliance on the website.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. You must satisfy yourself that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to the RNAA and we are the owner or the licensee of all intellectual property rights in this site, and in the material published on it. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited except with our express written permission having been obtained in advance.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website may include links to other websites. These links are provided for your convenience. They do not signify that we endorse these website(s) and we have no responsibility for the content of any websites linked to our website.

You may not create a link to this website from another website or document without The RNAA’s prior written consent.

Cookie Policy

This Website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website and to improve the experience. We have carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:
1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

We use Google Analytics tracking code within this website to support Display Advertising and have implemented the following Google Analytics features based on Display Advertising:

We use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We, and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.

Ticket T&C’s.

When you book with us via our online e-ticketing platform, we will ask for your name, address, credit card details and telephone number and e-mail address. We may also ask you where you saw promotional material referring to the event that you are booking. This allows us to fulfil your ticket request and track your order and contact you regarding your booking. No personal information provided by you will be used for marketing purposes except as agreed to by you or as allowed under GDPR. However, you will have the opportunity to unsubscribe to any such communications. 

If you do not wish to receive further information, please do email the event on info@rnaa.org.uk


The information is provided on an ‘as is’ and ‘as available’ basis. All express or implied warranties of any kind (including warranties of merchantability, fitness for purpose and non-infringement of the intellectual property of a third party) are excluded to the fullest extent permitted by applicable law. Royal Norfolk Agricultural Association gives no representation or assurance of uninterrupted or neither error free service nor that the Site will provide any specific search results. Royal Norfolk Agricultural Association will regularly change the information from time to time without notice but makes no commitment to keep the information up-to-date nor is any warranty given by Royal Norfolk Agricultural Association will as to the currency, accuracy or completeness of the Information.

Ticket Purchase

Please note that your ticket purchase is non-transferable and non-refundable. We will not be responsible for any tickets that are lost or stolen. Any person found making unlawful resale (or attempted unlawful resale) of a ticket will be subject to grounds for seizure or cancellation of that ticket without refund or other compensation. Tickets are issued subject to these rules and regulations. We regret that tickets cannot be exchanged or refunded after purchase. Please check your booking before placing the order and please check your tickets on receipt, as mistakes cannot always be rectified. It is the responsibility of the ticket holder to ascertain the date and time of any rearranged event. Pre-Show discounted tickets and the one free car parking offer are available until 23.59 on 25th June 2024 after this time, tickets can still be purchased online but will be charged at show day gate price.


The venue management reserves the right to refuse admission and may on occasions have to conduct security searches to ensure the safety of the patrons. The Royal Norfolk Agricultural Association would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

Unless notification of your order is received from the Royal Norfolk Agricultural Association no booking is confirmed. Tickets are sold subject to the organiser’s right to alter or vary the programme including but not limited to changes to the advertised programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets. The Royal Norfolk Agricultural Association cannot be held responsible for any errors or omissions on the website. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the Promoter, Venue Management,Royal Norfolk Agricultural Association or one of their authorised sub-agents, it will become voidable, and the holder may be refused entry to or ejected from the venue. The Promoter, Venue Management and Royal Norfolk Agricultural Association accept no responsibility for any personal property. The acceptance of this order is not a guarantee of availability.

If we are unable to fulfil your request you will be notified at the earliest possible opportunity and an alternative may be offered.

General Information

Royal Norfolk Agricultural Association will not be responsible for any delay in the delivery of tickets due to circumstances beyond its control. It is the responsibility of the ticket holder to contact Royal Norfolk Agricultural Association in the event of non-delivery. Royal Norfolk Agricultural Associationwill not be responsible for data communications failure or malfunction. Royal Norfolk Agricultural Association agreement is to supply tickets, subject to availability. In the event of any errors, which are the direct result of actions of Royal Norfolk Agricultural Association management or staff, we are only responsible for the refund of the cost of the ticket. Our agreement does not cover the cost of travel or accommodation. Royal Norfolk Agricultural Association cannot take responsibility for travel difficulties such as strikes or inclement weather, or any other circumstances beyond our control.


There is a re-admission policy in which persons must make gate staff aware that they wish to re-enter the site before leaving the site. A hand stamp will be issued by gate staff. This must be shown at all times to gain re-entry. Any hand stamp not shownwill not be subject to the re-entry procedure. Re-entry is for the day the ticket is valid only.

Emailed Tickets

All tickets ordered online will be emailed to the recipient. It is the responsibility of the ticket purchaser to check receipt of the email. Each Ticket has a unique barcode number which can be used once for entry to the show any one day on either date, with the exception of the Two Day ticket which allows entry on both days. Your booking reference for the entire order is also printed on the ticket in case of query. Please check that you have enough ink in your printer to print each individual ticket in the email with the barcode clearly displayed. Emailed entry tickets can be printed in black and white or colour. It is the responsibility of the ticket purchaser to print the tickets. It is not the responsibility of theRoyal Norfolk Agricultural Associationto send any tickets to those who order tickets online.

Cancelled Bookings

Once tickets have been purchased no duplicates will be issued or any refund made in respect of any lost, forgotten or unused tickets, badges, car park passes etc.

Cancellation or Abandonment of the Event

Should the event be cancelled or abandoned details of our cancellation policy will be posted on our web site and will be dependent on the type, duration and reasons for cancellation.  Any refund decisions made by the RNAA will be final.  Should the RNAA determine that a refund is applicable customers who have purchased tickets or E-Tickets will be invited via our website, local newspapers and radio to submit their unused tickets for a refund.  If applicable, refunds will be made against purchased tickets that have not had the stub removed or E-tickets that have not been scanned.

Any Further Information

For further enquiries please contact the Royal Norfolk Agricultural Associationontelephone no. 01603 748931 or email info@rnaa.org.uk. Alternatively visit our website www.rnaa.org.uk

Trade Stands

The terms and conditions for Trade Stands are set out fully in the Trade Stand Information and Regulations book.  Copies are available from the RNAA on request.

Disclaimer of Liability

All tickets, badges, car park passes or any other items purchased are sold subject to the RNAA reserving the right to refuse admission to any person, or to withdraw permission at any time to remain in the Showground and the RNAA shall not be required to give any reason for such action. Save for death or personal injury caused by the negligence of the RNAA or anyone for whom we are responsible, neither the RNAA, nor any agent, employee or representative of the RNAA accepts any liability for any accident, loss, damage, injury or illness to horses, animals, owners, riders, grooms, spectators, land or any other person or property whatsoever, whether caused by their negligence, breach of contract or in any other way whatsoever.

Data Protection

We comply with the current Data Protection Act – please read our privacy policy for more information.

Copyright Notice

The copyright in this website belongs to the RNAA and all our rights are reserved.

Your use of this website and any dispute arising out of such use, or a purchase made via it, is subject to the laws of England and to the exclusive jurisdiction of the English courts.

Royal Norfolk Agricultural Association
Norfolk Showground
Dereham Road

T: 01603 748931

Registered Office: As above
Company Limited by Guarantee: 1817702
Registered Charity: 289581
VAT number: 595 4888 66